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Dearpassengers!
Due to theincreasedincidence of fraud, the airline does notconsiderclaimsandappealsrelatedto the payment of compensationandfinessentthroughfeedbackorbye-mail.
Claimsandappealsrelatedto the payment of compensationsandfinesmust be sentbymail to theaddress:420111,Kazan,Ostrovskystr., 35A(recipient AO "UVTAERO").
Theapplicationmust be accompanied by documentsconfirming the claimedexpenses,bankaccountdetails(not the cardnumber)andcontactdetails of the applicant(phoneandemail)forfeedback.
The deadline for consideration of applicationsis30days(art.127.1 of the AirCode of the Russian Federation).
Ifyourrequest is relatedtobaggagedamage,then you mustattachto the request:
Due to theincreasedincidence of fraud, the airline does notconsiderclaimsandappealsrelatedto the payment of compensationandfinessentthroughfeedbackorbye-mail.
Claimsandappealsrelatedto the payment of compensationsandfinesmust be sentbymail to theaddress:420111,Kazan,Ostrovskystr., 35A(recipient AO "UVTAERO").
Theapplicationmust be accompanied by documentsconfirming the claimedexpenses,bankaccountdetails(not the cardnumber)andcontactdetails of the applicant(phoneandemail)forfeedback.
The deadline for consideration of applicationsis30days(art.127.1 of the AirCode of the Russian Federation).
Ifyourrequest is relatedtobaggagedamage,then you mustattachto the request:
- asignedapplicationand the documentslistedinparagraph5 of the application;
- documentsconfirming the cost of damagedbaggageorrepairs(ifavailable);
- originals of the baggagetag,boardingpassandbaggagedamagecertificate(itmust be issuedat the airportuponbaggage collection);
- photos of damage.
See also