About ticket purchase

Enter passport information about the passenger

You can pay for the ticket via the Internet no later than 4 hours before the flight departure.
The passenger is responsible for the correctness of the passport data.

Please note!!!

Surname, name and number of the passenger's document are entered according to the document.

If the passenger does not use a passport of a citizen of the Russian Federation, you must select the type of document.

When entering the data of the passport - as recorded in the passport. The document number is entered without spaces.

Selection of additional services
The site provides an opportunity to arrange an insurance service.

- Insurance policy for the flight. The insurance policy is included in the order price by default.

By choosing insurance, you agree to the rules of passenger insurance and the public offer.
You will be compensated if something happens to you or your baggage during the flight.
Please read the insurance Rules.

If you want to cancel the insurance service, uncheck the box "insurance for the flight" on the page select additional services

Payment method
Payment on the website is made only by credit card. Payment is made through Sberbank using Bank cards of the following payment systems:

Visa, Master Card, Maestro, WORLD

To proceed to payment, you need to agree to the terms of the tariff application and click the Pay button

In the next step, you need to fill in the details of Your credit card according to the requested information and click the Pay button

For payment (input Your card details) You will be redirected to the payment gateway of SBERBANK. Connection to the payment gateway and information transfer is carried out in a secure solution using SSL encryption Protocol. If Your Bank supports the technology of secure online payments Verified by Visa or MasterCard SecureCode, you may also need to enter a special password to make a payment. This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by SBERBANK. The entered information will not be provided to third parties except as provided by the legislation of the Russian Federation. Payments by Bank cards are carried out in strict accordance with the requirements of payment systems MIR, VISA int. and MasterCard Europe Sprl.

Payment confirmation
When booking and successfully paying for the ticket via the Internet, you will receive a confirmation page with the booking confirmation code and e-ticket number. A successful booking and online payment will be sent to the e-mail address provided at the time of booking with a pdf attached e-ticket receipt containing full details of Your trip.

At check-in it is enough to present a printout of the e-ticket and a document proving the identity of the passenger.

Financial reporting documents on the flight
If you need to provide financial reporting documents on the flight, keep your boarding pass and itinerary receipt. Please note that cash receipts are not issued. In accordance with the Order of the Ministry of transport of 18.05.2010 № 117, letter of the Ministry of Finance of 07.09.2007 № 03-03-06/1/649 and the letter of UFNS of Russia across Moscow of 27.12.2007 No. 20-12 / 124839 documents for the report on Commission of flight are the itinerary receipt with the Appendix of the boarding pass. Duplicate boarding passes are not issued.

Ticket exchange / refund
Online refund is carried out in accordance with the tariff plans and is possible only for tickets purchased on the website. Online refunds are only available for original (unmodified) and fully unused tickets. For all questions related to the return of tickets purchased at sales offices, please contact the Contact center of JSC "yuvt AERO»

To return the ticket, you need to go to the Booking section-booking Status, then enter the order number or ticket number, as well as the passenger's Name

Refund is carried out by JSC "yuvt AERO" within ten working days from the date of issue of the ticket refund. At the same time, JSC "yuvt AERO" is not responsible for increasing the terms of transfer of funds, which depend on the payment systems used by the passenger (the person who paid for the tickets), payment services and banks and can be up to thirty working days.

Online refund applies to tickets issued under fares in any currency. Online refunds are not available for non-refundable tickets.

To make a forced refund on the ticket, the passenger must cancel the seat before the end of check-in for the flight (40 minutes before the flight departure). It is possible to remove a seat by contacting the airline's call center by phone 8(843)260-15-00 (around the clock), as well as by writing to the section "about the company"-"feedback" . In the message, you must specify the ticket number and booking data (passenger's full name, departure date, flight number)

When carrying out forced refunds of air tickets on the medical certificate, the passenger is obliged to provide the original (scan of the original) of this certificate, meeting the following requirements:

The presence in the certificate of a clear and readable licensed name of the institution that issued the certificate.
Availability of details of the institution.
Clearly readable position and surname of the person who issued the certificate.

Presence in the document of the personal seal and signature of the doctor .
The presence of the signature of the head of the Department, or the chief physician of the institution that issued this medical document with a transcript of the name .
The presence of the seal of the institution that issued the certificate.
Compliance of dates of illness specified in the certificate to dates of transportation.
The certificate may contain contraindications of the doctor to the flight, in accordance with the disease, on the date of transportation.

The presence of a diagnosis in the document, which must contain the name of the disease/injury or be designated as a disease.

References issued outside the territory of the Russian Federation must be accompanied by a notarized translation.

Copies of sick leave will not be accepted for return confirmation.

The airline reserves the right to verify the authenticity of the medical document provided.

In case of fraud, the documents on these facts will be transferred to the police of the Russian Federation for criminal/administrative proceedings in accordance with the legislation of the Russian Federation.